How to report
Send us a message through the form on our contact page with your name, your move date, a short description of each item and photos of any damage. Keep damaged items and their packing materials until the claim is resolved.
What happens next
We review the report, may ask to inspect the items and respond in writing. How a claim is settled depends on the valuation option chosen on your moving paperwork.
Your valuation choice
Under basic liability, coverage is limited by weight. Under full value protection, items are repaired, replaced or paid at current value under the terms of that option. See our valuation guide for more detail.
Time limits
Claims are subject to the time limits in your moving paperwork and the state's rules for household goods moves. Report problems promptly so nothing is missed.